The Mission Police Department strives to provide professional, ethical, and courteous police services to our community. The complaint process is one of the most important functions we carry out because we can only be effective if we have the trust of our community. Every citizen has the right to make a complaint against an employee of the Police Department. The complaint may be made to any supervisor or the Internal Affairs Division. A complaint may be made in person, by telephone, by mail,or by completing this online form. Complaints may be submitted by a person(s) not directly involved in the incident. Complaints may also be made anonymously. The Department will release to the complaining party a copy of his or her own statement.
Once a complaint is received, this is the process the Department will follow:
1. The complaint is forwarded to the Internal Affairs Commander and Patrol Commander. They will assign the investigation to themselves, or another supervisor.
2. Our goal is to contact anyone who files a complaint within 3 business days of receipt. This could take longer in certain instances. Contact may be made via telephone, email, or mail if the complainant provides contact information.
3. The Department will thoroughly investigate every complaint. The length of the investigation will vary depending on the nature and complexity of the complaint.
4. After the investigation is completed, the Chief of Police will review the findings and will either accept it or request further investigation. After the Chief of Police accepts the findings of the investigation you will be notified of the outcome. We cannot provide information regarding any discipline that may result from an investigation due to discipline being a personnel matter.